Frequently asked questions

We have ten types of apartments to accommodate every type of stay, ranging in size from a Classic studio to Grand One Bedroom with terraces, and the option for interconnecting rooms.

Both short-stay and long-stay guests are welcome. For more details on accommodation types, see Our apartments.

aparthotel Birmingham offers more than just a place to sleep for the night. Every apartment has a fully equipped kitchen with an oven, fridge freezer and washing machine, a separate living space with a media wall and chrome casting, and a 24/7 concierge service.

Every room has refillable ‘The Ritual of Jing’ toiletries, which are filled with bio-degradable formulas and use recyclable packaging.

For corporate bookings, please contact our sales team.

We do offer bed & breakfast rates, please check your booking confirmation and if unsure contact our reservations team who will be more than happy to help.

CHECK IN

Standard check in time is from 3pm. Early check-in from 1pm is available at £20, subject to availability. Please contact the hotel reception directly to arrange this.

CHECK OUT

Standard check out time by 11am. Late check out up to 3pm is available at £40, subject to availability. Please contact the hotel reception directly to arrange this.

CHECK IN

Standard check in time is from 3pm. Early check-in from 1pm is available at £20, subject to availability. Please contact the hotel reception directly to arrange this.

CHECK OUT

Standard check out time by 11am. Late check out up to 3pm is available at £40, subject to availability. Please contact the hotel reception directly to arrange this.

aparthotel Birmingham has 24/7 concierge services and on-site security, so you can check-in at the reception desk at any time of day.

Self-check in and keyless entry is available using the aparthotel Birmingham app, for a simple, contactless process. More details on how to download and use this will be supplied upon booking.

Every apartment has a fully equipped kitchen with an oven, fridge freezer and washing machine, and a separate living space, dining space, and TV with chrome casting. 

The level of additional amenities available vary, depending on your room type. For more information, visit Our apartments. 

Yes, we offer complimentary ultra-fast, secure Wi-Fi for all our guests. This can also be used in the co-working areas and in meeting rooms on the ground floor.

We do not have a gym on-site.

LENGTH OF STAY 1 TO 3 DAYS

No daily housekeeping will be provided unless requested for leisure guests, which will be a make over clean consisting of vacuuming and mop, wipe down kitchen and bathroom, change bins, refill the consumables and toiletries. Only towel change if it is requested. No Linen change.

LENGTH OF STAY 5 to 7 DAYS

On the 3rd day of the stay, they will automatically receive a make over clean consisting of vacuuming and mop, wipe down kitchen and bathroom, change bins, refill the consumables and toiletries. Only towel change if it is requested. 

LENGTH OF STAY 7 DAYS

Automatically receive stay-change on the 4th day of the stay which includes linen change and a make over clean consisting of vacuuming and mop, wipe down kitchen and bathroom, change bins, refill the consumables and toiletries.  Only towel change if it is requested. 

LENGTH OF STAY OVER 7 DAYS

Any guests staying longer than a week will receive 1 weekly clean which includes linen change and a semi-depart clean consisting of vacuuming and mop, wipe down kitchen and bathroom, change bins, refill the consumables and toiletries.  Only towel change if it is requested. 

Every apartment has a washer/dryer included within the kitchen.

Yes, we have dedicated storage facilities, so you can be assured your luggage is safe and secure.

All deliveries are to be collected from the Hub.

B4 Car Park

Enjoy big savings on your parking as an aparthotel Birmingham guest! Enjoy a 55% discount at B4 Car Park, just a 3-minute walk from our hotel. To claim your discount, visit aparthotel reception upon checkout and enter your vehicle details in the tablet. It's that simple!

NCP Royal Angus Car Park

A dedicated link bridge connects the rear of aparthotel Birmingham with the adjacent Birmingham Royal Angus Car Park. Access to the bridge is exclusively for aparthotel guests, ensuring your safety and security. Please note that parking charges apply, for the latest rates and to pre-book a space, please check the NCP website. 

aparthotel Birmingham is located within a 2 minute walk from St Chads tram stop, and a 5 minute walk from Birmingham Snow Hill train station. Local bus routes are also in easy access.

No, we take care of all the bills so you don’t have to.

Our Classic one bedroom accessible apartment has a king size bedroom, spacious lounge area, kitchen and workstation all in one place.

There are plenty of restaurants in walking distance, and coming soon we have an onsite NISA convenience store, which will be fully stocked with leading brands including Costa Coffee.  Due to open May 2024.

Yes, every apartment has a fully equipped kitchen with utensils, a fridge-freezer, combi-microwave oven and washer dryer. Nespresso machines are also supplied in Grand apartments.

We welcome responsible pet owners, if a pet were to display aggressive behaviour its owner would be required to remove it from the hotel and grounds immediately.  The owners remain responsible for the actions of their pet/s at all times.    

Owners are responsible for any noise complaints in relation to their pets and continuing noise disturbance may result in the pet being asked to leave the hotel. 

All pets must be kept on a leash at all times when in public areas and grounds and owners must refrain from letting their pets on the furniture.  Any fouling in bedrooms, public areas and grounds must be cleaned up immediately by the pet owner Failure to do so will result in penalty payment of £100.

Maximum of 2 pets per apartment.  Dogs are not to be left alone at any time within the hotel or the grounds.

Pets are not allowed in the breakfast area or convenience store.

Pets that are deemed to be a nuisance or danger to other hotel guests must be removed from the premises immediately. The hotel reserves the right to make this decision at any time.

The hotel does not accept liability for any loss, damage or illness to pets.

Your room(s) will not be serviced whilst the animal is in situ.

There is a charge of £15 per night per pet to stay at aparthotel Birmingham.

aparthotel Birmingham is strictly non-smoking, including e-cigarettes. This applies to all rooms, terraces and public areas within the building.

Yes, we have some apartments which include a sofa bed, and interconnecting rooms are also available for the older children who might want some extra space!

Review all our room types here.

Please note aparthotel Birmingham reserves the right to charge on arrival a security deposit of GBP 200.00.

We do not accept cash deposits and payment must be made by Credit or Debit Card. Upon arrival we will debit or do a pre-authorisation on the card and these funds will be returned on departure, as long as all terms and conditions are adhered to.

Click here to view a copy of the terms and conditions and the guest will be given at check in to sign

Get in touch! Call 0121 661 2222 or email enquiries@aparthotelbirmingham.co.uk.

Emergency Services: 999

Local Fire Service: Ladywood Fire Station, Please call 0121 380 7537

Local A&E Hospital Service (24hrs): Birmingham City Hospital, Please call 0121 553 1831

Local NHS Walk-In Centre: Lower Ground Floor, Boots, High Street, B4 7TA, Please call 111